Do not throw away old forceps, we will buy them back* when you purchase new ones. 
Sutter grants an additional discount on any bipolar forceps (with the exception of custom-made models)
that are sold in exchange for the return of another pair of forceps.

When making use of this so-called repair exchange program, it is important to make a note to that effect on the purchase order: „rep-./change“ has already to be stated on the purchase order.

The instrument replaced by Sutter forceps has to be returned to Sutter in cleaned and sterilized condition.

* The exact amount may vary. It usually shows as a discount on the new instrument purchase.

How does it work in daily routine? 

• Sales call or visit of your Sutter partner
• Ordering of a discounted instrument
• Your Sutter-partner orders a „rep.-/change“ Instrument (any bipolar forceps)
• Delivery and exchange „new for old“
• Discarded instrument is sent back to Sutter by your Sutter partner

Important customer information

Please note the customer information concerning third-party repairs of bipolar forceps, which you can find in our flyer:

Important Customer Information: Third-Party Repairs of Bipolar Forceps [1,6 MB]